What is White Label Delivery Service?

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In the modern world of business, efficiency and customer satisfaction are paramount. Businesses need a reliable and efficient logistics system to get products to customers quickly and in good condition.

This is important for different kinds of businesses, including online companies, manufacturers, and service providers. A well-functioning logistics system can help businesses succeed.

One innovative solution that has gained traction is the white-label delivery service to provide business efficiency.

Continue reading to understand the intricacies of white-label delivery services, what they are, how they work, and the benefits they offer businesses.

What is White Label Delivery Service?

A white-label delivery service is a strategic partnership between a delivery provider and a business. In this arrangement, the delivery provider offers their logistics infrastructure, including vehicles, drivers, and technology, to facilitate the transportation of goods for the partnering business.

On the other hand, the partnering business can focus on its core operations without the burden of managing delivery logistics.

How Does White Label Delivery Work?

The process begins with the business integrating the delivery provider's technology into its own system. This seamless integration allows for efficient order management and real-time tracking.

When a customer places an order, the business's system communicates with the delivery provider's system, which then dispatches a driver to pick up the goods from the business's location.

The driver delivers the goods to the customer, and the entire process is transparently tracked, providing both the business and the customer with real-time updates.

Here's a step-by-step breakdown of how it works:

  1. Integration: The business integrates the white-label delivery service into its existing platform or system. This often involves incorporating APIs or software that facilitate smooth communication between the business, the delivery provider, and the end customers.

  2. Order Placement: Customers place orders through the business's platform, just as they would for any other product or service.

  3. Order Forwarding: The received orders are automatically forwarded to the white-label delivery service provider.

  4. Logistics Management: The delivery provider takes care of the entire delivery process, including scheduling, dispatching, tracking, and ensuring timely delivery.

  5. Branding: The delivery experience is branded with the business's identity throughout the process, maintaining a consistent and familiar customer interface.

  6. Customer Communication: Customers receive real-time updates, notifications, and tracking information through the business's platform.

  7. Delivery Completion: The product or service is successfully delivered to the customer, enhancing their overall experience.

What’s The Difference Between A White-Label Delivery Solution And A Third-Party Delivery Platform?

The main difference between a white-label delivery solution and a third-party delivery platform is that a white-label solution allows businesses to offer delivery using a third party while hosting the ordering experience for customers on their own channels.

This means that customers can place orders directly on the business's website or mobile app, and the business can then review that order and request delivery fulfilment through a third party.

As far as the customer is concerned, their entire experience will be associated with the business's brand and platforms.

On the other hand, a third-party delivery platform creates a marketplace where customers can search to browse restaurant menus, place orders, and have orders delivered. In this case, the customer interacts with the third-party platform, not the business itself. Examples are Chowdeck and Uber Eats.

This table summarizes the key differences between white-label delivery solutions and third-party delivery platforms:


White-label delivery solution

Third-party delivery platform

Ownership of the customer experience

The business owns the entire customer experience, from item selection to delivery.

The third-party platform owns the customer experience.

Level of customization

Businesses can customize the white-label solution to match their branding and needs.

The third-party platform limits the level of customization.


The cost of a white-label solution is typically higher than a third-party delivery platform.

The cost of a third-party delivery platform is typically lower than a white-label solution.


The business is not liable for the actions of third-party delivery drivers.

The business is liable for the actions of third-party delivery drivers.

Ultimately, the best option for a business will depend on its specific needs and budget. Companies that want to maintain control of the customer experience and have more customization options may prefer a white-label delivery solution.

Businesses looking for a more cost-effective option may prefer a third-party delivery platform.

Benefits for Businesses

1. Cost Efficiency: Implementing an in-house delivery system can be expensive, involving costs related to hiring drivers, maintaining vehicles, and developing technology. White-label delivery services eliminate these costs, as the partnering delivery provider takes care of these aspects.

2. Focus on Core Competencies: Businesses can direct their resources and efforts toward their core competencies, such as product development, marketing, and customer service. The delivery logistics are outsourced to experts, ensuring smooth operations.

3. Scalability: As a business grows, its delivery requirements may increase. White-label delivery services offer scalability, as the delivery provider can adjust its resources to meet the growing demand, enabling businesses to expand without logistical limitations.

4. Technology Integration: Modern white-label delivery services come with advanced technology, including mobile apps for tracking and real-time updates. Businesses can leverage this technology to enhance the customer experience and build trust.

5. Time Savings: With delivery logistics off their plate, businesses save valuable time. This time can be reinvested in strategic planning and business development.

Common Uses for White-Label Delivery Solutions

White-label delivery solutions find applications across various industries, some of them are:

  1. E-Commerce: Online retailers can offer efficient delivery services while focusing on their core business activities.

  2. Food Delivery: Restaurants and food delivery platforms can maintain their branding while providing a seamless food delivery experience.

  3. Pharmaceuticals: Pharmacies can ensure safe and reliable delivery of medications to patients, especially in times of need.

  4. Grocery Delivery: Grocery stores can tap into the growing demand for online grocery shopping with a branded delivery service.

  5. Logistics Platforms: Logistics companies can extend their services to businesses looking to outsource delivery operations.


White-label delivery services have revolutionized how businesses handle logistics, offering a streamlined and cost-effective solution. By outsourcing the complexities of delivery, companies can enhance their efficiency, customer satisfaction, and overall growth. To get started with white-label delivery solutions, visit our website and download our apps:

User Apps: iOS| Playstore

Rider Apps: iOS| Playstore