How to Offer Same-Day Delivery Service in Nigeria
3 min read
In many parts of the world, it’s no longer business as usual where customers like to wait days to receive packages. And Nigeria is inclusive.
As a business owner/vendor in Nigeria, you have a higher chance of satisfying your customers when you offer faster delivery timelines at affordable cost and remarkable speed. Hence, there is a growing demand for same-day delivery services in Nigeria.
Same-day delivery is a popular service that allows customers to receive their orders within 24 hours of placing them.
Today's consumers expect faster delivery times and lower costs for their purchases. They are increasingly demanding and want to stay informed throughout the process, receiving regular updates.
Although this may pose a challenge to businesses, they can make 30% more sales when they offer last-mile delivery service on the same day to their customers.
In this article, we’ll discuss 7 important steps to take and how to offer same-day delivery service in Nigeria.
Offering Same-Day Delivery Service in Nigeria: 7 Steps To Take
- Choose A Reliable Delivery Partner
This is the most important step in offering same-day delivery. You need to choose a delivery partner with a good track record of delivering on time and in good condition.
There are many different delivery partners in Nigeria, and partnering with at least 2 can ensure wider coverage and faster delivery times. To get started, you can use Kwik Pik.
- Set Clear Expectations With Customers.
When offering same-day delivery, clearly communicate realistic delivery timeframes during checkout. Let customers know that orders will be delivered within 24 hours, with some exceptions (such as if the order is placed after a certain time).
- Have A Good Inventory Management System.
If you don’t know what you have, how can you sell it? A good inventory management system will help you track stock levels in real-time. This will enable you to fulfil orders promptly and avoid stockouts, ensuring you have enough products to meet customer demand.
- Use Technology To Your Advantage.
There are several technology tools that you can enjoy when you offer same-day delivery. For example, you can use a white-label delivery service to give customers the full logistics experience from one dashboard.
- Prioritize Customer Support
Offer reliable customer support through multiple phone, email, and live chat channels. Quickly addressing customer inquiries, concerns, and issues related to same-day deliveries will help to guarantee a smooth delivery process. This is because it will help to keep customers informed and satisfied, and it will also help to identify and address any potential problems early on.
- Offer Flexible Delivery Options
Provide customers with options such as express delivery at an additional cost or a slightly longer delivery window for standard same-day delivery. This flexibility caters to different customer preferences.
- Offer Discounts For Repeat Customers.
This is a great way to build loyalty and encourage customers to use your service repeatedly.
Wrapping It Up
Providing same-day delivery service in Nigeria requires careful planning, strategic partnerships, and a customer-centric approach. We understand this need and prioritize it for our customers. Download our apps: